Legal information

Privacy Policy

1. Data controller

The controller of personal data is Transport Artists s.r.o., Company ID (IČO): 05890942, registered office at Tobrucká 758/37, 160 00 Praha 6, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 272548 ("we" or "us").

Contact email: info@transportartists.com

This notice explains how we handle the personal data of website visitors, people who send us enquiries, our clients and the passengers we drive for them.

2. What data we process and why

Visiting the website. Our hosting server logs technical access data (IP address, time, page visited, browser type). We use it to run and secure the website, including protecting the contact form against spam. We measure traffic with a tool that uses no cookies and gives us only aggregate statistics (which pages are read, where visitors come from, device type, country). It does not let us identify individual visitors. Legal basis: our legitimate interest in a secure, working website.

Enquiries. When you contact us through the form, by email, by phone or via WhatsApp, we process your name, email, phone number, company name, the service requested and the content of your message. For enquiries sent through the form, we also record which page you arrived on and where you came from (for example a search engine or a link on another website), so we know which channels bring visitors to us. We need this data to reply and prepare a quote. Legal basis: steps taken at your request before entering into a contract; if you enquire on behalf of a company, our legitimate interest in communicating with its representatives.

Bookings and carrying out the transfer. For the person placing the booking, we process contact and billing details. For passengers, we process name, phone number, flight or train number, pickup place and time, destination, number of passengers and any requirements for the ride (such as a child seat or luggage). We usually receive passenger details from the party placing the booking, such as an employer, event organiser or agency. Legal basis: performance of a contract; for passengers who are not a party to the contract, our legitimate interest in carrying out the booked transfer properly.

Payments, invoicing and legal obligations. We issue invoices, keep accounting records and, under the Czech Road Transport Act, retain transport contracts. Card payments are processed by a payment gateway provider; we never see your card number. Legal basis: compliance with legal obligations and performance of a contract.

Feedback after the ride. After a ride, we may send you one email asking for feedback or a review on Google or Tripadvisor. Simply reply that you do not want such emails and we will not send any more. Legal basis: our legitimate interest in improving our service.

We do not make automated decisions about you and do not carry out profiling.

3. Cookies and browser storage

We do not use advertising or tracking cookies, nor tools such as Google Analytics or Facebook Pixel. The website uses only:

  • a technical session cookie on the page with the contact form, which protects the form against misuse and is deleted when you close your browser;
  • browser session storage, which remembers which page you arrived on and where you came from. It stays in your browser, reaches us only with a submitted form and is deleted when you close the tab.

The WhatsApp link takes you to a service operated by Meta, which is governed by its own privacy policy.

4. Who we share data with

  • Drivers and others who carry out the transfer on our behalf, and only the details needed for the ride (passenger name, contact, pickup place and time, flight number).
  • Service providers we use in our work: website and email hosting, traffic measurement, a payment gateway, our bank, cloud storage and office tools, including an AI assistant.
  • Our external accountant, for accounting and tax documents.
  • Public authorities, where required by law (for example the tax office, transport inspection authorities or the police).

We do not sell personal data or share it with other companies for their marketing.

5. Data transfers outside the EU

Some providers may process data outside the EU, in particular in the United States. Such transfers rely on an adequacy decision of the European Commission (for example the EU–US Data Privacy Framework) or on standard contractual clauses approved by the Commission.

6. How long we keep data

  • Enquiries that did not lead to a booking: no longer than 3 years from the last contact.
  • Booking and ride data: for as long as the law requires. Transport contracts for 3 years after the ride under the Czech Road Transport Act, invoices and accounting records, including ride statements, for 10 years under the Czech VAT Act.
  • Driver documents available via a private link (such as a name sign for the passenger): usually deleted one week after the ride.

7. Your rights

You have the right to:

  • access your data and obtain a copy,
  • have inaccurate data corrected,
  • have your data erased where we no longer need it or should not be processing it,
  • restrict processing,
  • data portability for data you provided to us under a contract,
  • object to processing based on legitimate interest (for example to an email asking for a review),
  • lodge a complaint with the Czech Office for Personal Data Protection (ÚOOÚ, www.uoou.cz).

To exercise your rights, email us at info@transportartists.com. We will reply without undue delay and within one month at the latest.

8. Security

Access to personal data is limited to authorised persons. Communication with this website is encrypted (HTTPS).

Last updated: October 2026