Cancellation Policy

These terms apply to transport bookings with Transport Artists s.r.o. unless agreed otherwise in writing. Each booking is governed by the version of this policy in effect on the date it was confirmed. Time limits are counted from the agreed pickup time (Prague local time); for multi-day bookings, from the first day's pickup. Percentages are calculated on the agreed price of the cancelled ride or part of the booking.

1. Airport and city transfers in and around Prague

Including hourly chauffeur hire and trips shorter than a full day.

• More than 24 hours before pickup: no cancellation fee (5 % if prepaid, see section 5)
• Less than 24 hours before pickup: 100 % of the fare
• No-show: 100 % of the fare

2. Long-distance and full-day services

Intercity and cross-border transfers, full-day trips, river-cruise port transfers and chauffeur hire for a full day.

• More than 48 hours before pickup: no cancellation fee (5 % if prepaid, see section 5)
• 48 to 24 hours before pickup: 50 % of the fare
• Less than 24 hours before pickup: 100 % of the fare
• No-show: 100 % of the fare

3. Large and multi-day bookings

Bookings with a total price over €1,000 excl. VAT (for bookings priced in Czech crowns, over CZK 25,000 excl. VAT), and bookings where a vehicle with driver is used on two or more consecutive days. An arrival and a departure transfer on different days are not a multi-day booking. If a booking also falls under section 1 or 2, this section applies.

A 50 % deposit is due on confirmation; the balance is due no later than 7 days before pickup. If the deposit is not paid within 5 business days of confirmation, we may cancel the booking at no charge.

• More than 7 days before pickup: no cancellation fee (5 % if prepaid, see section 5)
• 7 days to 48 hours before pickup: 50 % of the fare
• Less than 48 hours before pickup or no-show: 100 % of the fare

4. Partial cancellations and changes of date

Partial cancellations (fewer vehicles, shorter hire, a dropped day or one leg of a return trip) are treated as cancelling that part: the fee is calculated on its price, using the time limits that apply to the whole booking. Moving a ride to another date at a time when a cancellation fee already applies counts as cancelling the original ride.

5. Prepaid bookings

If you cancel a booking for which you have already paid the full price or a deposit, we refund the amount paid less the cancellation fee, using the same payment method. Within the free cancellation period, the cancellation fee for such a booking is 5 % of the price, regardless of the payment method. In the other periods only the rates in sections 1–3 apply; the 5 % is not added to them. In the cases described in section 7 we refund the full amount paid.

6. No-show

A no-show is when the passenger does not appear at the meeting point within 90 minutes of landing for flights with passport control (75 minutes for other flights), or within 45 minutes of the agreed time for other rides, and the driver cannot reach them by phone or message.

7. If we cannot provide the service

If we cannot provide your ride, not even with a substitute vehicle, we refund the full amount paid and reimburse your documented cost of alternative transport (for example a taxi) up to the price of the booked ride. No cancellation fee applies if the airline cancels your flight (and you let us know more than 3 hours before pickup) or in cases of force majeure.

8. How to cancel

Cancellations must be made in writing — by e-mail to info@transportartists.com or via WhatsApp at +420 602 144 289.

Last updated: October 2026